Refund policy
Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept returns within 3 days of the date you receive your order.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be in its original packaging.
- Include all accessories, manuals, and tags (if applicable).
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Digital products or downloadable content
- Personalised or custom-made items
- Perishable goods
- Personal care or hygiene products that have been opened
- Clearance or final sale items (where stated)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photographs of the issue so we can resolve it promptly.
Depending on the situation, we may offer:
- A replacement
- A full refund
- A partial refund
- Store credit
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items that are damaged, defective, or incorrectly supplied. If you would like an exchange, please contact us before returning your item.
Return Shipping
If the return is due to our mistake or a faulty item, we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it must be returned according to this policy.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: [abdulbasit9372582@email.com]
Business Name: [Arora lane]
We aim to respond to all enquiries within 1–2 business days.